Last updated: September 30, 2026

Returns & Refunds

You may request an eligible return within 30 calendar days after delivery. Email support@frarad.com with the order number, item and reason, and wait for authorization before sending anything.

Return address

Authorized returns must be sent only to: Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao'an District, Shenzhen City, China. Do not send a return without authorization because the correct routing information must be confirmed first.

Return condition

Items should be unused, unworn and in original packaging with all accessories. For hygiene reasons, lashes, wigs, foot-care patches and other personal-care goods must remain sealed for a change-of-mind return. This does not remove remedies for goods that arrived damaged, defective, materially misdescribed or incorrect.

Damaged, defective or incorrect items

Contact us as soon as practical, preferably within 7 days of delivery. Keep the item and packaging and send clear photos. When our review confirms the issue, we will offer an appropriate replacement, refund or other remedy and cover suitable return costs where required.

Change-of-mind returns

For an approved non-quality or change-of-mind return, the customer pays the return shipping cost. Original shipping charges are not refundable unless required by law or FRARAD sent an incorrect item.

Refund timing

After an authorized return is received, inspected and approved, FRARAD processes the refund to the original payment method within 5 business days. Your bank or payment provider may need additional time to post the credit.

Exclusions

Gift cards, opened hygiene-sensitive goods and items marked final sale are not eligible for a preference return except where applicable law requires otherwise. Nothing in this policy limits non-waivable consumer rights.