Track Order

Find the dispatch message

When tracking is available, it is sent to the email address or contact channel used for the order. Open the carrier link in that message and keep every tracking number until all parcels arrive.

Allow time for the first scan

A carrier can require up to 72 hours after dispatch to display its first scan. Orders can occasionally travel in separate parcels with different tracking numbers and delivery dates.

If tracking stops or says delivered

Check the latest carrier scan, attempted-delivery messages, household members, reception or building staff, parcel lockers, neighbors and safe-drop locations. If the parcel is still missing or tracking has not moved for an unusual period, email support@frarad.com with the order and tracking numbers.

If the carrier confirms loss

After the carrier confirms a parcel is lost, FRARAD will arrange a replacement dispatch within 3 business days when stock is available, or provide another remedy required by applicable law.