Frequently Asked Questions

Where does FRARAD ship?

We currently ship to 53 enabled countries and regions. Enter the delivery address at checkout to confirm availability.

How much is shipping?

Orders with a merchandise subtotal below USD $36 receive USD $6 Standard Shipping. Orders with a merchandise subtotal of USD $36 or more receive Free Standard Shipping.

When will my order ship and arrive?

Orders are processed and dispatched within 3 business days after confirmation. Estimated delivery is 5–15 business days after dispatch.

How do I track an order?

Use the tracking link sent after dispatch. A carrier may need up to 72 hours to show the first scan. See our Track Order guide.

Can I return an item?

Eligible return requests may be made within 30 days after delivery. Sealed hygiene rules apply to lashes, wigs, foot-care patches and other personal-care goods. Review Returns & Refunds before sending anything.

When is an approved refund processed?

After an authorized return is received, inspected and approved, we process the refund to the original payment method within 5 business days.

Which payment methods are accepted?

The storefront displays Visa, Mastercard, American Express, Discover, JCB and Diners Club card-brand icons. The live checkout controls which methods are actually available for a specific order.

Are products subscriptions?

No subscription or automatic-renewal product is currently offered on frarad.com. Products are one-time purchases unless checkout expressly states otherwise.