Last updated: September 9, 2026
A clear route back
You may request a return within 30 days of delivery. Start by emailing support@frarad.com with your order number and the item you would like to return. Please wait for return instructions before sending anything.
Return-ready condition
Items must be unused, unworn and in their original packaging with all accessories. For hygiene reasons, lashes, wigs, foot-care items and other personal-care goods must remain sealed and cannot be returned after opening unless they arrived damaged or defective.
Damaged, defective or incorrect items
Contact us within seven days of delivery and include photos of the item, packaging and shipping label. When our review confirms the issue, we will offer an appropriate replacement or refund at no additional return-shipping cost.
Change-of-mind returns
Approved change-of-mind returns are sent at the customer's cost. Original shipping charges are not refundable unless required by law or the order was incorrect.
Refund timing
After an approved return is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method, usually within 5–10 business days; your bank may need additional time to post the credit.
Final-sale items and gift cards are not returnable except where consumer law requires otherwise. Nothing on this page limits rights that cannot legally be excluded in the United States, Canada or Australia.